Terms and Conditions
Disclaimer
While we strive for accuracy in our Web site, errors may occur. You will be advised of any error when placing your order. Specifications are subject to change without prior notice.
Credit Policy
Open account terms Net 30 Days from date of invoice are extended to firms listed with a satisfactory rating by Dunn and Bradstreet. Unrated or unlisted firms must submit three major trade references and the name of their bank. You may expedite an order, while AT Packaging establishes an account status, by including payment with order indicating your Visa or Mastercard number, cardholder name and date of expiration.
Warranty
AT Packaging warrants its products to be free from defects in material and workmanship for a period of 90 days from the date of shipment. This warranty is limited to the repair or replacement of the defective product and does not cover any consequential damages or labor costs.
Administration charges
Carrying charges of 1.5% per month will be charged on overdue accounts.
Delivery
All orders received prior to 4:30 pm will be proceed the same day. A past due account may cause a delay in delivery. All items not in stock at time of delivery will be placed on back order unless other instructions are specified by the customer. All orders are shipped in perfect condition. Claims for damage must be noted on the carrier’s bill of lading and claimed accordingly. Claims for shortages, should they occur, must be made within ten (10) days of receipt of merchandise.
Minimum Order Policy
Due to the high cost of invoicing, packing and collection, all orders under $150.00 will be surcharged a $25.00 minimum order service charge.
Returned Goods Procedure
Buyer must contact AT Packaging’s customer service department for a returned goods authorization number and shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject for a credit or refund. All returned products are subject to a minimum 20% handling charge, except if goods are defective or non-compliant. The sale of custom made items or special order is final, no returns will be accepted. We reserve the right to refuse any return request.
Last updated: October 2023. ATPKG reserves the right to modify these terms at any time.